Frequently Asked Questions
Who am I actually buying from?
CopperDoodle is the trading name of Cao Van Quang, a sole proprietor who owns and operates this website. He is the legal seller and website operator, receives your payment, and is responsible for support, replacements and refunds. This is not a marketplace — there are no third-party sellers here.
Who prints and ships my order?
We design in-house and hold no stock. Your item is printed on demand by our third-party print partners at their facilities in the United States and shipped domestically from there. All customer service is still handled by CopperDoodle — you never need to contact a print partner.
How do I place an order?
Pick a design you love, choose size and colour, add to cart, check out. Done — we take it from there.
When will my card be charged?
At checkout. Every item is made to order, so production is paid up front.
What are your shirts like?
100% ringspun cotton, unisex classic fit, DTG-printed for sharp detail. Every product page has a size chart image with measurements in both inches and centimetres, plus how to measure. Measure a shirt you already own and compare — that is the most reliable way to pick a size.
How long will my order take?
Production takes 2–5 business days, then delivery within the United States takes 3–7 business days — about 5–12 business days in total. Full detail is in our Shipping Policy.
How much is shipping?
A flat $5.99 per order anywhere in the United States, no matter how many items you buy. Shipping is added at checkout so you always see the total before you pay.
Do you ship internationally?
Not at the moment. We ship to United States addresses only. Because nothing crosses a border, there are no customs fees or import duties on our orders.
Can I change or cancel my order?
Yes — within 12 hours of ordering, free of charge, as long as production has not started. Just email [email protected] with your order number. After that the shirt is usually already being printed for you and can no longer be changed. Full rules are on our Cancellation Policy page.
Can I return an item if the size is wrong?
No — because each piece is printed specifically for you, we cannot accept returns for a wrong size choice or a change of mind. Please check the size chart on the product page first, or message us and we will help you choose.
My item arrived damaged — what now?
So sorry! Send us a photo within 30 days of delivery and we will replace it free or refund you in full, your choice. You never have to ship anything back. The same applies if the item is misprinted or incorrect.
My parcel is lost or was marked delivered but never arrived
You are covered. Give it 48 hours and check around your property first, then email us with your order number. We open a trace with the carrier and, if it does not turn up, send a free replacement or a full refund. See our Customer Protection & Buyer Guarantee.
Why might my order arrive in more than one parcel?
If you buy several items they may be printed at different facilities, so they can ship separately with their own tracking numbers. Nothing is missing — the rest is on its way.
What payment methods do you accept?
All payments are processed securely over an encrypted connection and prices are in US Dollars. See our Payment & Security page for the full list and details.
When are you available?
Mon – Sat, 9AM – 5PM EST (US Eastern Time), and we reply to every message within 24 hours. Our registered business address is in Vietnam; we publish our hours in US Eastern Time because that is where our customers are.
Contact us
CopperDoodle
Legal Seller / Website Operator: Cao Van Quang (sole proprietor, trading as CopperDoodle)
Address: Thon Trung Son, Xa Cam Son, Cam Xuyen District, Ha Tinh Province, Vietnam
Phone: +84 898006093
Email: [email protected]
Support hours: Mon – Sat, 9AM – 5PM EST (US Eastern Time)
Response time: within 24 hours