Order Tracking

Want to know where your order is? Here is how to find out. All orders are placed with and fulfilled by CopperDoodle (Cao Van Quang, sole proprietor), and shipped from our print partners’ facilities in the United States.

Track your order

  • From your email. As soon as your parcel leaves the print facility we email you a tracking number and a link to the carrier.
  • From your account. Sign in at My Account and open Orders to see the current status and tracking of every order you have placed.
  • As a guest. If you checked out without an account, use the tracking link in your shipping confirmation email.

Order statuses explained

  • Processing — payment confirmed, your item is queued for printing.
  • In production — your design is being printed and quality-checked. Items are made to order, so this step takes a little longer than a shop that ships from stock. Expect 2–5 business days.
  • Shipped — your parcel is with the carrier and tracking is live. US delivery takes 3–7 business days from here.
  • Delivered — the carrier has marked the parcel as handed over.

All in, expect about 5–12 business days from order to doorstep. Full detail is in our Shipping Policy.

Tracking not showing anything yet?

Carriers usually take 24–48 hours to register the first scan after we hand a parcel over. If your tracking number still shows nothing after that, get in touch and we will chase it for you.

More than one parcel

We print on demand through third-party print partners in the United States. If you ordered several items they may be produced at different facilities and arrive separately, each with its own tracking number. Nothing is missing — the rest is on its way.

Where we ship

We currently deliver to United States addresses only. Nothing crosses a border, so there are no customs holds or import duties on our orders.

Tracking has stopped moving

If tracking has not updated for 7 or more days, email us with your order number and we will open an investigation with the carrier. If tracking has not updated for 14 days, the parcel is treated as lost and you get a free replacement or a full refund, your choice.

Marked delivered but not received

Check with neighbours and around your property first, and give it 48 hours — carriers sometimes scan early. If it still has not turned up, contact us and you are covered by our Buyer Guarantee.

Still stuck?

Send us your order number through the Contact page or email support@copperdoodle.com and we will look it up for you within 24 hours.

Contact us

CopperDoodle
Legal Seller / Website Operator: Cao Van Quang (sole proprietor, trading as CopperDoodle)
Address: Thon Trung Son, Xa Cam Son, Cam Xuyen District, Ha Tinh Province, Vietnam
Phone: +84 898006093
Email: support@copperdoodle.com
Support hours: Mon – Sat, 9AM – 5PM EST (US Eastern Time)
Response time: within 24 hours