Customer Protection & Buyer Guarantee

Every CopperDoodle order is covered by our Buyer Guarantee. You are protected from the moment you check out until your order is safely in your hands — and if anything goes wrong, we make it right.

This page is a plain-language summary of our Refund & Return Policy. Both pages describe exactly the same cover and the same claim process; if you ever spot a difference, the Refund & Return Policy is the governing version. The party that stands behind this guarantee is Cao Van Quang (sole proprietor, trading as CopperDoodle), the legal seller and website operator.

Our promise to you

If your order arrives damaged, misprinted or is not what you ordered, we will send a free replacement or issue a full refund. Your choice. You never have to ship the item back to us.

You are covered if

  • your item arrives damaged or defective;
  • your item is misprinted — wrong colours, off-centre, blurry or peeling;
  • you received the wrong item, size or colour from what your order confirmation shows;
  • your parcel is lost in transit, or tracking stops updating for 14 days or more;
  • your parcel is marked delivered but never arrived.

How to make a claim

  1. Email support@copperdoodle.com within 30 days of delivery.
  2. Include your order number, and a clear photo of the item and the print if it arrived damaged, misprinted or incorrect. No photo is needed for a lost parcel.
  3. If your parcel is marked delivered but has not turned up, give it 48 hours and check with neighbours and around your property first — carriers sometimes scan early.
  4. We reply within 24 hours and confirm your replacement or refund. For a lost parcel we open a carrier trace first, normally 3–7 business days, then replace or refund.

What is not covered

Because every piece is printed to order, we cannot accept returns for the wrong size or a change of mind. Please check the size chart image on each product page before ordering — and if you are unsure, ask us first, we are happy to help.

Wrong or incomplete address

If the address you entered was wrong or incomplete and the parcel comes back to the print facility, we will reship it once you confirm the correct address. The item is not remade, so the only charge is a reship fee equal to our standard flat shipping rate of $5.99. We will always tell you the exact amount before charging anything, and you can cancel for a full refund instead if you prefer. If the mistake is ours, we reship at no cost to you.

Cancelling an order

Changed your mind straight after ordering? You can cancel or change an order within 12 hours, before production starts — see our Cancellation Policy.

Safe, encrypted checkout

Our entire store runs over HTTPS with SSL encryption. Payments are handled by established payment providers — CopperDoodle never sees or stores your full card number. See our Payment & Security page for details.

Talk to a human

We would rather fix a problem than argue about it. Email support@copperdoodle.com or use our Contact page and we will get back to you within 24 hours. Please talk to us before opening a payment dispute — we can almost always sort it out faster.

Contact us

CopperDoodle
Legal Seller / Website Operator: Cao Van Quang (sole proprietor, trading as CopperDoodle)
Address: Thon Trung Son, Xa Cam Son, Cam Xuyen District, Ha Tinh Province, Vietnam
Phone: +84 898006093
Email: support@copperdoodle.com
Support hours: Mon – Sat, 9AM – 5PM EST (US Eastern Time)
Response time: within 24 hours