Shipping Policy

Because every CopperDoodle item is printed to order, our timeline has two parts: production and delivery. The total time is the two added together.

Where we ship

We currently ship to addresses in the United States only, including all 50 states and Washington D.C. We do not ship internationally at this time, so no customs duties or import taxes apply to our orders.

We cannot deliver to addresses our carriers do not serve. If you are ordering to a PO Box, an APO/FPO/DPO address, or a US territory such as Puerto Rico, Guam or the US Virgin Islands, please contact us before ordering so we can confirm the carrier can deliver.

Where your order ships from

CopperDoodle does not hold stock. Your item is printed on demand by our third-party print partners at their facilities in the United States, and ships domestically from there. If your order contains several items, they may be printed at different facilities and arrive in separate parcels, each with its own tracking number.

Shipping rates

  • United States: $5.99 flat rate per order.

Flat rate means one shipping charge per order, however many items you buy. Rates are in USD and are added automatically at checkout, so you always see the full total before you pay.

Production time

Orders enter production right after payment and typically take 2–5 business days to print, press and pack.

Delivery time

Once your parcel leaves the print facility, delivery within the United States typically takes 3–7 business days.

Total time from order to doorstep

  • United States: approximately 5–12 business days in total (2–5 business days production + 3–7 business days delivery).

Business days are Monday to Friday, excluding US public holidays. Orders placed during a holiday period or a sale may take a little longer.

Carriers and tracking

Parcels are shipped with US carriers, usually USPS or UPS, depending on the facility and the destination. Every order ships with a tracking number, emailed to you the moment the label is created. Please allow up to 48 hours for the first carrier scan to appear.

Wrong or incomplete address

Caught a typo in your address? Contact us immediately — if the order has not shipped yet, we will fix it free of charge. Once a parcel has shipped to the address you gave, we cannot redirect it.

If a parcel is returned to the print facility because the address was wrong or incomplete, we will reship it as soon as you confirm a corrected address. Because the item itself is not remade, the only charge is a reship fee equal to our standard flat shipping rate of $5.99, and we will always tell you the exact amount before charging anything. If the mistake was ours, we reship at no cost to you.

Delays

Carriers occasionally run behind during holidays or bad weather. If your tracking has not moved for 7 or more days, reach out and we will open an investigation with the carrier.

Lost parcels

A US parcel is treated as lost if tracking has not updated for 14 days, or if it was marked delivered but never arrived. Here is what to do:

  1. Give it 48 hours and check with neighbours, the building office and around your property — carriers sometimes scan a parcel as delivered a little early.
  2. Email [email protected] with your order number.
  3. We open a trace with the carrier. This normally takes 3–7 business days.
  4. If the parcel is confirmed lost, or the trace comes back with no result, we send a free replacement or issue a full refund — your choice. You are never charged twice.

Damaged parcels

If your parcel or the item inside arrives damaged, email us within 30 days of delivery with your order number and a clear photo of the item, the print and the packaging. We will send a free replacement or a full refund, your choice, and you do not need to ship anything back to us.

Lost and damaged parcels are covered by our Customer Protection & Buyer Guarantee, and the claim process is exactly the same one described in our Refund & Return Policy.

Cancelling or changing an order

Orders can be changed or cancelled within 12 hours of being placed. See our Cancellation Policy for the full rules.

Contact us

CopperDoodle
Legal Seller / Website Operator: Cao Van Quang (sole proprietor, trading as CopperDoodle)
Address: Thon Trung Son, Xa Cam Son, Cam Xuyen District, Ha Tinh Province, Vietnam
Phone: +84 898006093
Email: [email protected]
Support hours: Mon – Sat, 9AM – 5PM EST (US Eastern Time)
Response time: within 24 hours