Refund & Return Policy

We stand behind every print that leaves our studio. Because items are made to order, our policy works a little differently from a regular shop.

The seller responsible for every refund, replacement and return on this site is Cao Van Quang (sole proprietor, trading as CopperDoodle). This policy and our Customer Protection & Buyer Guarantee describe the same cover and the same claim process — the Buyer Guarantee page is simply a plain-language summary of the rules set out here.

What is covered

your item arrives damaged or defective;
your item is misprinted — wrong colours, off-centre, blurry or peeling;
you received the wrong item, size or colour compared with your order confirmation;
your parcel is lost in transit, or tracking stops updating for 14 days or more;
your parcel is marked delivered but never arrived (after the 48-hour check described below).

You never have to ship anything back to us.

How to make a claim

Email [email protected] within 30 days of delivery.
Include your order number and, for a damaged, misprinted or incorrect item, a clear photo of the item and the print. For a lost parcel no photo is needed.
For a parcel marked delivered but not received, please first give it 48 hours and check with neighbours and around your property — carriers sometimes scan early.
We confirm your claim within 24 hours and tell you whether we are sending a replacement or a refund.
For a lost parcel we open a carrier trace first, which normally takes 3–7 business days, then replace or refund.

What is not covered

Because each piece is printed specifically for you, we cannot accept returns for a wrong size choice or a change of mind. Please check the size chart image on every product page before ordering — and if you are stuck between sizes, message us first and we will help you pick.

Slight variations in print placement or colour are a normal part of on-demand printing and are not treated as defects.

Wrong or incomplete address

If a parcel is returned to the print facility because the address you entered was wrong or incomplete, we will reship it once you confirm a corrected address. The only charge is a reship fee equal to our standard flat shipping rate of $5.99, and we will tell you the exact amount before charging anything. If the mistake was ours, we reship free of charge.

Cancelling an order

Orders can be cancelled or changed within 12 hours of being placed, before production starts. The full rules are on our Cancellation Policy page.

Refund processing

Approved refunds are issued by CopperDoodle to your original payment method. Once we issue the refund it typically takes 5–10 business days to appear, depending on your bank or payment provider. Refunds include the shipping you paid when the whole order is refunded.

Problem with a charge

If you see a charge you do not recognise, or you are unhappy with an order, please contact us before opening a dispute with your bank or payment provider. We are the seller of record and we can almost always resolve it faster ourselves.

Contact us

CopperDoodle
Legal Seller / Website Operator: Cao Van Quang (sole proprietor, trading as CopperDoodle)
Address: Thon Trung Son, Xa Cam Son, Cam Xuyen District, Ha Tinh Province, Vietnam
Phone: +84 898006093
Email: [email protected]
Support hours: Mon – Sat, 9AM – 5PM EST (US Eastern Time)
Response time: within 24 hours